When people get stuck, they leave
A website or app can look great and still lose people. A confusing form, a button that is hard to find, text that is hard to read on a phone - each one is a small reason for a customer to give up and go elsewhere.
Your site may look fine to you. But you know how it is meant to work - your users don't. The people who built a product are often the last to see its problems.
What a UX review gives you
We look at your website or app the way your users do, and tell you where it gets in their way.
- A clear, prioritised report. Issues are ranked, so your team knows what to fix first.
- Improvements you can act on. Every issue comes with a practical recommendation, not just a problem statement.
- Accessibility included. Simple, accessible technology is at the heart of what we build, and we bring the same lens to reviewing yours. For a full check, see accessibility reviews.
Who it's for
- Businesses whose website is getting visits but not converting.
- Organisations about to launch a new website or app who want issues caught first.
- Teams with a platform people complain about, who need to know where to start.
- Organisations whose websites or apps serve a large number of users.
Why choose Refactor?
User experience and accessibility are fundamental to everything we do. UX isn't a buzzword to us. Members of our team are UX Certified by the Nielsen Norman Group.
Related services
- Accessible design and accessibility reviews - make sure your website or app works for everyone.
- Business websites - a professional, accessible website, handled for you.
- E-learning solutions - custom platforms for in-house training.